Help and support
A question, a problem, an idea? Write to us, we answer ourselves.
Write to us
One contact for everything: a problem, a question, a request about your data.
To help us answer you
- Your phone model, and whether it is an iPhone or an Android phone
- The app version (Settings screen)
- What you were doing and what happened
Frequently asked questions
Do I need an account to use Fourbi?
No. Fourbi stays usable without an account: your places, boxes and items are kept on your phone. Syncing between devices, backup and sharing with your household need an up-to-date Breizhzion account, and are turned on from the settings.
How do I delete my data?
Without an account, deleting the app erases everything it holds. With an account, open Settings, Advanced, then "Delete my account": your inventory is erased from our servers. Details are in the privacy policy.
My label scan does not work.
Check that Fourbi is allowed to use the camera (your phone's settings, Fourbi section), then light the label well and frame the whole QR code. If the problem persists, write to us.